Support

Telephone Support

We provide a 24-hour-a-day, seven-day-a-week telephone help line staffed by our experienced programmers. Our clients appreciate working with people who have law firm expertise and a familiarity with a wide variety of law firms' cultures and procedures. Call (213) 622-1600 and ask for support.

E-Mail Support

You may e-mail support issues to our support team at support@eLawTime.com.

Support via Internet Remote Access of Your Computer

We provide instant support access by accessing your computer via the internet. This service is provided via LogMeIn Rescue. Our support technicians cannot access your system without your permission. While we are accessing your computer, you can terminate the connection at any time. All traces of the Customer Applet disappear from the remote PC when the session is finished. To permit us to access you computer when instructed by our technician, go to the LogMeIn website at www.LogMeIn123.com

Regularly Scheduled Software Enhancements

Software enhancements are provided regularly. Through your participation in our software maintenance program, you can protect your software investment and be assured that your software will remain state of the art to keep pace with the constantly changing demands placed on your billing and accounting functions.

Custom Programming

We pride ourselves on our ability to provide customized solutions quickly for our clients as their needs arise.